TERMS AND CONDITIONS


Terms and Conditions for www.lovelyhome.mu 

1.1 Introduction 

Welcome to www.lovelyhome.mu ("the Website"). These Terms and Conditions ("Terms") govern your use of our website and services, including all payment processing done through Peach Payment, a secure payment gateway provider. By accessing or using the Website, you agree to be bound by these Terms. 

1.2 Eligibility 

By using our Website, you confirm that you are at least 18 years old and capable of entering into a legally binding contract. If you are using the Website on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. 

1.3 Payment Terms 

  • Payment Gateway: We use Peach Payment to process all transactions securely. By making a payment on our site, you agree to Peach Payments terms of service. 
  • Payment Methods: We accept credit cards, debit cards, mobile wallets, and internet banking. Additional payment methods may be offered depending on your location. 
  • Transaction Security: Peach Payment uses advanced encryption technologies to ensure secure processing of your financial information. 
  • Payment Authorization: By submitting payment information, you authorise Peach Payment and us to process and complete the payment transaction. 

1.4 Refund and Cancellation Policy 

All sales made on the Website are subject to our refund and cancellation policies. Once a transaction is complete, refunds may only be issued according to the conditions outlined in our Refund Policy. Please review this policy before completing any purchases. 

1.5 Privacy and Data Protection 

We value your privacy. By using our Website, you agree to the collection and use of personal data as outlined in our [Privacy Policy]. Peach Payment also adheres to strict privacy regulations, ensuring that your sensitive payment data is securely handled. 

1.6 Limitation of Liability 

  • Service Availability: While we strive to maintain uninterrupted access to our Website, we cannot guarantee that the service will be error-free or available at all times. We are not liable for any disruptions, delays, or failures in service caused by third-party payment processors, including Peach Payment. 
  • Payment Disputes: Any disputes regarding payment processing should be directed to Peach Payments customer support. We will, however, assist in resolving any such disputes to the best of our ability. 
  • Website Use: Your use of the Website is at your own risk. We are not liable for any direct or indirect losses or damages arising from your use of the Website, including but not limited to payment processing errors, service interruptions, or unauthorised access to your financial information. 

1.7 Intellectual Property 

All content on the Website, including but not limited to text, images, logos, and trademarks, are the property of www.lovelyhome.mu and are protected by intellectual property laws. You may not reproduce, modify, or distribute any content from the Website without our explicit written consent. 

1.8  Governing Law 

These Terms shall be governed and construed in accordance with the laws of Mauritius subjective to international Cyber Law Regulations. Any disputes arising from these Terms or your use of the Website shall be resolved exclusively by the courts in Mauritius  

1.9  Modifications to Terms 

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following any changes constitutes acceptance of those changes. 

1.10 Contact Information 

For any questions or concerns regarding these Terms, please contact us at +230 467 9387 

. 

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2.0 Refund Policy 

Introduction 

At Lovely Home Ltd, we strive to ensure our customers are fully satisfied with their purchases. Our refund policy is designed to maintain transparency, fairness, and compliance with applicable laws, which emphasise ethical trade, fairness, and justice.  

2.1 Refund Eligibility 

Customers may request a refund for the following reasons: 

  • The product received is defective or damaged. 
  • The product does not match its description. 
  • The product was delivered later than the agreed-upon time (as per contractual terms). 
  • The customer has exercised their right to cancel a purchase within the cooling-off period (where applicable by law). 

Refund requests must be made within 3 days of receiving the product, and customers are required to provide proof of purchase and evidence (such as photographs) of the issue. 

2.2 Conditions for Refund 

  • Unused and Original Condition: For a full refund, the product must be returned in its original, unused condition with all original packaging, manuals, and accessories. 
  • Damaged or Defective Products: If the product is damaged or defective, the customer may request either a replacement or a full refund. 
  • Non-Returnable Items: Certain products are non-returnable for refunds due to their nature. These include perishable items, digital downloads, and products that fall under the exception of custom-made items (unless defective). 

2.3 Refund Process 

  • Request a Refund: Customers must submit their refund request by contacting + 230 4542100 
  •  with their order number, reason for refund, and proof (if applicable). 
  • Refund Decision: Upon receiving the request, we will review it and notify the customer within  business days regarding the approval or rejection of the refund. 
  • Return Instructions: If the refund is approved, we will provide the customer with instructions on how and where to return the product. The customer is responsible for return shipping costs unless the return is due to a fault on our part (defective/damaged product). 

2.4 Refund Methods 

Once the return is received and inspected, we will notify the customer about the refund status. If the refund is approved: 

  • Refunds will be processed back to the original payment method. 
  • The processing time for refunds may vary depending on the financial institution, typically taking 15 business days. 

2.6 Exceptions 

  • Force Majeure: Refunds may not be provided in circumstances outside our control, such as natural disasters or political events, in accordance with legal frameworks. 
  • Final Sale Items: Products that are marked as “Final Sale” are not eligible for refunds unless they are found to be defective or not as described. 

2.7 Legal Compliance 

This refund policy complies with the relevant consumer protection laws and regulations applicable in Mauritius , ensuring the rights of the consumer are safeguarded. We adhere to both local legal frameworks and international standards where applicable, providing customers with a fair resolution to their concerns. 

Contact Us 

If you have any questions about this refund policy, please contact us at +230 4542100 

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3.0 Delivery Policy 

Introduction 

At Lovel Home Ltd , we are committed to delivering your orders efficiently, securely, and in a timely manner. This delivery policy outlines the terms and conditions of our delivery services, ensuring transparency and compliance with both local laws and international best practices. 

3.1 Delivery Locations 

We offer delivery services across Mauritius and to Rodrigues Island . The availability of delivery to certain regions may vary based on logistics and shipping partners. Delivery restrictions or additional costs for remote or hard-to-reach locations will be communicated at the time of purchase. 

3.2  Delivery Timeframe 

Our standard delivery timeframes are as follows: 

  • Local Deliveries (within Mauritius): 3 to 5  business days. 
  • Foreign Delivery (Rodrigues): < 15 Days 

Please note that these timeframes are estimates and may vary due to factors beyond our control, such as customs clearance, weather conditions, or logistical delays. We will notify customers promptly if there are any unexpected delays in their order delivery. 

3.3 Order Processing 

  • Order Confirmation: Once an order is placed, customers will receive an email confirmation with details of their purchase and an estimated delivery time. 
     
  • Order Dispatch: Orders are typically processed and dispatched within [2] business days, depending on stock availability. If there is a delay in dispatch, we will inform the customer as soon as possible. 
     
  • Tracking: Once dispatched, customers will receive a tracking number to monitor the progress of their delivery. 

3.4 Delivery Charges 

  • Local Deliveries: Delivery charges within Mauritius vary based on the size, weight, and delivery location of the order. Customers will be informed of the delivery charges during the checkout process. 
  • International Deliveries (Rodrigues): International shipping rates are calculated based on destination, weight, and dimensions of the package. Additional customs duties or taxes may apply and it will be the customer’s responsibility. 

3.5 Delivery Methods 

We work with reputable logistics companies to ensure timely and safe delivery of products. Depending on the order size, weight, and location, the delivery method may vary: 

  • Standard Delivery: For smaller items, packages will be delivered through our regular courier services. 
  • Large/Bulky Items: For larger furniture or equipment, specialised transportation may be arranged. Customers will be notified in advance for any special handling requirements. 

3.6 Delivery Confirmation 

  • Upon delivery, customers may be required to sign a delivery confirmation to acknowledge receipt of the product. 
  • In case the customer is unavailable at the time of delivery, our logistics partner will attempt to redeliver the order at a later date. The customer will be contacted to schedule a new delivery time. 

3.7 Failed Deliveries 

If delivery is unsuccessful due to incorrect address details provided by the customer, or if no one is available to accept the package after multiple attempts: 

  • The order may be returned to us, and the customer will be responsible for any additional costs for redelivery. 
  • We will notify the customer of the failed delivery and provide instructions for rescheduling or collection from a nearby location. 

3.8 International Delivery Considerations 

For international deliveries: 

  • Customs Duties and Taxes: All applicable customs duties, taxes, and import fees are the responsibility of the customer. These charges are not included in our prices and must be settled by the customer upon delivery. 
  • Customs Clearance: International orders may experience delays due to customs clearance. We recommend that customers consult their local customs office for further information on duties and taxes. 

3.9 Damaged or Missing Items 

In the event that a customer receives damaged goods or an item is missing from their order, they should notify us immediately. We will investigate the issue and provide a solution, which may include: 

  • Replacing the damaged item. 
  • Offering a refund or store credit for the missing item. 

To process claims for damaged or missing items, customers must provide proof of the issue (such as photographs) and retain the original packaging for inspection. 

3.10 Contact Us 

For any delivery-related queries or issues, customers can reach out to us at +230 467 9387 

 We are always here to assist and ensure a smooth delivery experience. 

 

 

4.0 Privacy Policy 

Introduction 

At Lovely Home Limited, we value and respect the privacy of our customers. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you interact with our website, services, and products. Our goal is to ensure the security of your personal data while complying with legal requirements and promoting transparency, fairness, and ethical data handling. 

4.1 Information We Collect 

We collect the following types of information when you use our website and services: 

  • Personal Identification Information: This includes your name, contact details (phone number, email address, postal address), and payment details, when necessary, for transactions. 
  • Browsing Information: We collect non-personal data such as your IP address, browser type, operating system, and browsing patterns through cookies and analytics tools. 
  • Transaction Information: Information related to your purchases, including product preferences, payment history, and delivery details. 
  • Communication Data: Details of any communication or inquiries made with our support teams, including feedback or queries. 

4.2 How We Use Your Information 

We use the information collected for the following purposes: 

  • Service Provision: To process orders, handle payments, and deliver goods and services. 
  • Customer Support: To respond to inquiries, provide assistance, and resolve issues. 
  • Marketing and Promotions: To send promotional offers, updates, newsletters, and relevant advertisements if you consent to such communication. 
  • Website and Business Improvement: To enhance user experience, monitor website performance, and improve our services and product offerings. 
  • Legal and Regulatory Compliance: To comply with applicable laws and regulations, ensuring that we handle all transactions with honesty, transparency, and fairness. 

4.3 Data Sharing and Disclosure 

We do not sell, trade, or share your personal information with third parties without your explicit consent, except under the following circumstances: 

  • Service Providers: We may share your data with trusted partners such as payment processors, delivery partners, or IT service providers to facilitate business operations. 
  • Legal Requirements: In compliance with the law, we may disclose your information when required by a legal authority, to prevent fraud, or to protect the rights of Lovely Home and its customers. 
  • International Data Transfers: If data is transferred internationally, we ensure it is protected according to the applicable laws and security protocols. 

4.4 Data Protection and Security 

We take your privacy seriously and implement stringent security measures to protect your personal information. Our efforts include: 

  • Encryption: We use encryption technologies to protect sensitive data such as payment information during transactions. 
  • Secure Servers: Your data is stored on secure servers with restricted access, and we regularly audit our systems to detect vulnerabilities. 
  • Limited Access: Only authorised personnel have access to your data, and they are bound by strict confidentiality agreements. 
  • Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. 

4.5 Cookies and Tracking Technologies 

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device, which allow us to recognize you and customise your online interactions. 

  • Types of Cookies: We use essential, performance, and marketing cookies to improve website functionality, analyse site traffic, and provide relevant advertisements. 
  • Managing Cookies: You have the option to disable cookies through your browser settings; however, doing so may limit your access to certain features of our website. 

4.6 Your Rights and Choices 

As a user of our services, you have the right to: 

  • Access: Request access to the personal information we hold about you. 
  • Correction: Request that we correct any inaccuracies or update your personal data. 
  • Deletion: Request the deletion of your personal information, subject to legal or regulatory obligations. 
  • Opt-Out: Opt-out of marketing communications by adjusting your account preferences or contacting us directly. 

4.8 Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites, and we encourage you to review their privacy policies before providing any personal information. 

4.9 Changes to This Policy 

We reserve the right to update this Privacy Policy from time to time. Any significant changes will be communicated via our website or other direct means of communication. 

4.10 Contact Us 

For any questions or concerns regarding this Privacy Policy, please contact us at: 

Lovely Home Limited 

Belle Rose, Belle Rose, Mauritius 

Phone:467 9387 

Email: Info@lovelyhome.mu 

We are committed to protecting your privacy and ensuring that your experience with Lovely Home is secure and satisfying! 

  

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5.0 Return Policy 

Introduction 

At Lovely Home Limited, we strive to provide high-quality products and exceptional service. However, we understand that there may be instances where you need to return a product. Our Return Policy ensures a fair and transparent process while complying with applicable laws. Below are the guidelines for returns, exchanges, and refunds. 

 

5.1 Eligibility for Returns 

  1. Time Frame: 
  • You have 3 days from the date of purchase to initiate a return. 
  • For online purchases, the return window begins on the day the product is delivered to you. 
  1. Condition of Products: 
  • Items must be returned in their original, unused condition with all tags, labels, and packaging intact. 
  • Any product that has been altered, damaged, or shows signs of use may not be eligible for a return or refund. 
  1. Non-Returnable Items: 
  • Custom-made furniture, perishable goods, and clearance items are non-returnable. 
  • Items that fall under hygiene-sensitive categories (e.g., bedding, towels) are also non-returnable if opened. 
  1. Proof of Purchase: 
  • A valid receipt or proof of purchase is required to process any return or exchange. 

5.2 Return Process 

  1. In-Store Returns: 
  • Bring the product and receipt to any Lovely Home store. A customer service representative will assess the product and proceed with the return. 
  1. Online Purchases: 
  • For online orders, contact our customer service team to initiate the return process. We will provide instructions on how to ship the item back to us. Shipping costs for returning the product may apply. 
  1. Return Shipping: 
  • If the return is due to a defect or error on our part, we will cover the return shipping costs. 
  • For any other reason, the customer is responsible for return shipping fees. 

 

5.3 Refunds 

  1. Refund Method: 
  • Refunds will be issued using the original payment method within 7-10 business days after the returned item is inspected and approved. 
     
  1. Partial Refunds: 
  • In cases where an item is returned in less than its original condition, a partial refund may be issued at the discretion of Lovely Home. 
     
  1. Non-Refundable Fees: 
     
  • Delivery and installation fees are non-refundable unless the return is due to a fault or error on our part. 

5.4 Exchanges 

  • Items eligible for return may be exchanged for a different product of equal value. 
  • Custom-made or special-order products are not eligible for exchange. 

5.5 Faulty or Defective Products 

  1. Inspection Period: 
  • Customers are advised to inspect all items upon delivery or purchase. Any faults or defects should be reported within 48 hours. 
  1. Warranty Claims: 
  • Products with manufacturer warranties may be eligible for repair, replacement, or refund, depending on the warranty terms. 

5.7 Contact Information 

For any questions or concerns regarding returns, please contact: 

Lovely Home Limited 

Belle Rose, Belle Rose, Mauritius 

Phone:454 2100 Email: info@lovelyhome.mu 

We are dedicated to ensuring a seamless return experience for our customers and appreciate your cooperation in following this policy.